Nice Job Chick-fil-A!

chickfila-cowQuick sighting of excellent customer service I couldn’t pass up:  Yesterday, I went to our local Chick-fil-A drive thru and it was packed…I mean wrapped 1.5 times around the building packed.    Here’s what they did to make me thrilled with my wait:

  1. The line was so long that the people pulling away from the window with their food were having to drive through the line of cars waiting in line to order.  They had a full time person directing traffic to get them out safely and to help people pull into and out of parking spaces safely and quickly.
  2. As I got in line, a young man with a menu came and took my order and handed me a piece of paper with my order on it.
  3. Next, as I approached the next Chick-fil-A guy, he took my paper with my order on it, called it in and told me my total.
  4. Then I pulled up to window number one and gave them my money.
  5. Finally, I pulled up to window number two where my food was waiting.

All of this took maybe 5 or 6 minutes max.  Not only was all of this fast, and my food hot and fresh and my order correct; but they did all of this with tons of enthusiasm and confidence.  Nice job!

“The best job goes to the person who can get it done without passing the buck or coming back with excuses.”  ~ Napoleon Hill


4 Responses to “Nice Job Chick-fil-A!”

  1. 1 mrtroy January 22, 2009 at 4:33 pm

    These folks are consistently top notch when it comes to customer service. They never get your order wrong, and there always seem to be enough people on hand to quickly serve even crazy amounts of people coming through, both drive through and inside. I could site dozens of times they have impressed me with awesome service.

  2. 3 Doug January 22, 2009 at 6:32 pm

    That is so true … I have experienced the same awesome service at that Chick-fil-A, and I keep going back! Thanks for writing about it, Jack.

  3. 4 jackgalloway January 23, 2009 at 6:17 pm

    Dear Mr. Galloway:

    Thank you for taking the time to contact Chick-fil-A. You are very important to us, and we are grateful for your kind comments regarding the excellent service and food quality you recently received from the drive-thru of our Thoroughbred Square restaurant.

    We work hard to ensure that you have a great experience each time you visit Chick-fil-A. We are excited to offer this outside service to our customers in an effort to increase service speed as well as provide face-to-face contact with our customers while ordering. The Operator of each location ensures that team members rotate with other team members regularly and stay well hydrated. Often, these team members look forward to working outside with customers for a change of atmosphere.

    Your comments have been forwarded to Bill Pfaender, Operator of the Thoroughbred Square Restaurant. Bill and his team will be happy to know that their efforts were appreciated.

    Again, thank you for your time and interest in Chick-fil-A. We look forward to serving you at the Thoroughbred Square restaurant again soon.


    Chick-fil-A CARES
    Chick-fil-A…We Didn’t Invent The Chicken, Just The Chicken Sandwich.
    On the Web at

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