Posts Tagged 'chick-fil-a'

Nice Job Chick-fil-A!

chickfila-cowQuick sighting of excellent customer service I couldn’t pass up:  Yesterday, I went to our local Chick-fil-A drive thru and it was packed…I mean wrapped 1.5 times around the building packed.    Here’s what they did to make me thrilled with my wait:

  1. The line was so long that the people pulling away from the window with their food were having to drive through the line of cars waiting in line to order.  They had a full time person directing traffic to get them out safely and to help people pull into and out of parking spaces safely and quickly.
  2. As I got in line, a young man with a menu came and took my order and handed me a piece of paper with my order on it.
  3. Next, as I approached the next Chick-fil-A guy, he took my paper with my order on it, called it in and told me my total.
  4. Then I pulled up to window number one and gave them my money.
  5. Finally, I pulled up to window number two where my food was waiting.

All of this took maybe 5 or 6 minutes max.  Not only was all of this fast, and my food hot and fresh and my order correct; but they did all of this with tons of enthusiasm and confidence.  Nice job!

“The best job goes to the person who can get it done without passing the buck or coming back with excuses.”  ~ Napoleon Hill


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