Posts Tagged 'grocery store'

Publix rocks when it comes to customer service!

  Publix is one of my favorite customer service stories.  Want to know the difference between smoked turkey, cajun turkey, & oven roasted turkey?  Well, they’ll be cutting you slices of it faster than you can say Boar’s Head.  Want to win a $5 bet with your buddies?  Bet them $5 that the next worker you pass in a Publix, whether the worker is facing you or not, will stop to ask you how you are doing and if they can help.  You’ll win every single time.  Just try to tip the guy for putting your groceries in the car for you on a rainy day…nope, they won’t take it.

I once got in line and had to wait behind maybe two customers in line to check out before me.  It was like a fire alarm went off and managers were coming out of every door to come open another line so that I would not have to wait. 

My favorite Publix story is when a new one opened in my neighborhood in Cool Springs (Franklin) TN.  It was my first experience with Publix and I knew they were trying hard to provide great customer service.  So I went to their corporate site to shoot them a quick email to brag on them a little.  The next day,  I was at home with my family and in laws, when the MANAGER OF THE STORE KNOCKED ON MY FRONT DOOR TO GIVE US FLOWERS AND A ROTESSORIE CHICKEN JUST TO SAY THANKS.  Two days later, I got a handwritten note from the asst mgr.  Crazy.

I’m totally spoiled now and will always be a Publix fan.


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