Do You See What I See?

christmas-rushThe Christmas season brings a great opportunity for those of us in any sort of customer service business…if you are looking for it.  Over the next two weeks everyone is out, streets and stores are jam packed with people.  Everyone is in a hurry.  People are trying to find that perfect gift and the last two stores just sold the last one…nerves are on edge to say the least.  On top of that, this season brings a lot of emotion.  It is a reminder of both good and bad things that have happened in our lives throughout the year.   People are at their best and their worst…at the same time.

So what does this have to do with customer service?  It presents a HUGE opportunity.   You may come across more potential new customers and referrals in the next two weeks than you do in the next six months.  These new customers are tired and are probably not giving you benefit of the doubt based on their less than excellent experience with other businesses.  Perfect. 

Now is the time for you to take your game up a notch.  This is when you take your energy level up, when you happen to things instead of letting them happen to you.  If someone has a problem, you are their answer.  If they come in three minutes before you close for the night, you are going to treat them like they are your first customer of the day.  If someone leaves you a voice mail, you are going to jump at the chance to call them back in minutes or even seconds.  You are going to be the person that fixes the problem no matter what the problem is or whose fault the problem is.  THIS IS YOUR TIME.

By doing this, you are going to stand out like a light in the darkness.  People are going to be telling all of their friends how you bent over backwards to help them, and how you refused to take anything extra for it because its just the way you do business.

Take Away:  Go out of your way to show people how much you care even when they are not always at their best.

“One way to achieve your goal is to make it a solution to someone else’s problem.”


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