I Am Thankful For Great Customer Service: 2 sightings

logoGreat Customer Experience Sighting #1:  BIG 40th anniversary party at my house last week for my wife’s parents…catering, candles, the whole nine yards.  Everything was on track until I realized all of our under counter lights were out…and these bulbs are impossible to find.  But then I called Frank @ Sarai Lighting Gallery in Columbia TN.  Not only did he have the bulbs, but he drove 20 miles to my house and put them in just to make sure they were the correct ones.  Seriously…that is over the top!  These guys have done things like this for me before.  If they work long distance, you won’t find a company with more of a heart for serving the customer than Frank & his team.

keys_smGreat Customer Experience Sighting #2:  Took our family Suburban to Miles Auto Spa to have it cleaned (5 kids) for our Thanksgiving trip.  The $29 package always does what I need but this time it was especially dirty and I was eyeing the $69 package.  “How much longer does the $69 package take than the $29 package”, I asked.  “About 25 minutes.” said the guy.  I didn’t have that much time and was disappointed.  They were obviously very busy and it wasn’t his fault that I didn’t have time for the pricier package.  “Stay right here.” the guy said.  In two minutes, “Miles” the owner of the entire place pulls around in his convertible BMW…yep, he said “Jump in!” and drove me back to my office so that I could get the package I wanted without the wait.  Now you know I couldn’t wait to get back and tell my friends about service like that!


1 Response to “I Am Thankful For Great Customer Service: 2 sightings”

  1. 1 Jennifer December 14, 2008 at 11:27 pm

    I love Miles auto spa too!!

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