Publix rocks when it comes to customer service!

  Publix is one of my favorite customer service stories.  Want to know the difference between smoked turkey, cajun turkey, & oven roasted turkey?  Well, they’ll be cutting you slices of it faster than you can say Boar’s Head.  Want to win a $5 bet with your buddies?  Bet them $5 that the next worker you pass in a Publix, whether the worker is facing you or not, will stop to ask you how you are doing and if they can help.  You’ll win every single time.  Just try to tip the guy for putting your groceries in the car for you on a rainy day…nope, they won’t take it.

I once got in line and had to wait behind maybe two customers in line to check out before me.  It was like a fire alarm went off and managers were coming out of every door to come open another line so that I would not have to wait. 

My favorite Publix story is when a new one opened in my neighborhood in Cool Springs (Franklin) TN.  It was my first experience with Publix and I knew they were trying hard to provide great customer service.  So I went to their corporate site to shoot them a quick email to brag on them a little.  The next day,  I was at home with my family and in laws, when the MANAGER OF THE STORE KNOCKED ON MY FRONT DOOR TO GIVE US FLOWERS AND A ROTESSORIE CHICKEN JUST TO SAY THANKS.  Two days later, I got a handwritten note from the asst mgr.  Crazy.

I’m totally spoiled now and will always be a Publix fan.

7 Responses to “Publix rocks when it comes to customer service!”


  1. 1 The Figurehead July 18, 2008 at 2:20 pm

    Man, I need to send those guys a “brag note” so I can get some flowers for my wife and a free dinner! Very cool.

  2. 2 Joe July 18, 2008 at 2:28 pm

    I too am a big fan of Publix…I call myself a Publix snob. If I have to go to another grocery store I just get grumpy about it. Not only are the Publix peeps friendly and the service great but their prices, despite what people say, are hard to beat when you shop their sales.

    I heart Publix!

  3. 3 The Figurehead July 21, 2008 at 1:25 pm

    My only issue with Publix sales are they are typically “buy one get one free” sales. I usually don’t need two jars of grape jelly at once. I’ve had better luck with Kroger’s plus card system…and I get 10 cents off of my gas for using it. When I’m feeling all “fancy pants” I go to Publix. There’s no doubt though that their service is top notch.

  4. 4 Smitty July 22, 2008 at 8:59 am

    We just did our grocery shopping at Publix last night. We love that place. Heck, we love Publix so much we got our wedding cake from there and guess what everyone said at our reception?

    “Oh my goodness, this wedding cake is so good! Who in town makes this?”

    “A little place called PUBLIX!”

    Publix does the little things. They always have a cashier AND a bagger. They have old ladies in store serving food samples. Probably my favorite part of Publix is I don’t have to keep an annoying plastic card on my keychain to get discounts.

    Don’t forget Publix always has the best commercials too. The one where the black grandmother gives the recipe to the new daughter-in-law at Thanksgiving…holy cow, it’s a gusher!

  5. 5 Jorge July 22, 2008 at 9:48 am

    What timing…in today’s newspaper there’s an article about two elderly people meeting at Publix and now are getting married!

    http://tennessean.com/apps/pbcs.dll/article?AID=/20080722/COLUMNIST0101/807220364

    Publix rules!

  6. 6 peachyperspective July 24, 2008 at 11:00 am

    I love Publix, too! It’s the only grocery store to date that I don’t leave a mad or frustrated shopper. People are actually pleasant – employees and shoppers alike. High-five to Publix…keep it up!

  7. 7 Suzy Q August 15, 2008 at 9:08 am

    I so LOVE Publix! One night my daughter and I were running late to her best friend’s dance recital. We suddenly realized we needed flowers. Everyone knows that you take a nice little bouquet to give the little princess after her performanc, right? Well the recital was taking place about a mile from our neighborhood Publix so when we stopped in for what we thought would be a quick little “grab some flowers and go” we realized quickly that everyone else going to this recital had the same idea! There was quite a line forming and 2 gentlemen who looked a little a awkward behind the flower counter were busily wrapping flower bouquets in pretty tissue paper with great attitudes. We finally got ours after what felt like an hour. 3 1/3 hours later (literally) we were done with the recital and stopped back into Publix because I needed some groceries for the fam. As we were walking through the produce section, one of the guys that had wrapped the flowers for us was putting produce out and saw me. He stopped and said hello and ASKED ME HOW THE RECITAL WENT AND IF OUR FRIEND LIKED THE FLOWERS! How did he even remember me out of all those people?? And why did he care? He then told me the story of how their floral department employee had gone home early that evening because they were so slow (didn’t know about the recital to be taking place). So when this influx of people came needing flowers, he and another guy just stepped up to the plate and with smiles and great attitudes started wrapping them, putting bows on them and handing them out…as fast as they could. Wow. Talk about customer service! Yeah, you could say I’m hooked.


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