Comments for Customer Service...

Comment on Nice Job Chick-fil-A! by Mike

Mike — Sun, 01 Mar 2009 12:36:28 +0000

Just passing by.Btw, your website have great content!

_________________________________
Making Money $150 An Hour

Comment on Nice Job Chick-fil-A! by jackgalloway

jackgalloway — Fri, 23 Jan 2009 23:17:38 +0000

Dear Mr. Galloway:

Thank you for taking the time to contact Chick-fil-A. You are very important to us, and we are grateful for your kind comments regarding the excellent service and food quality you recently received from the drive-thru of our Thoroughbred Square restaurant.

We work hard to ensure that you have a great experience each time you visit Chick-fil-A. We are excited to offer this outside service to our customers in an effort to increase service speed as well as provide face-to-face contact with our customers while ordering. The Operator of each location ensures that team members rotate with other team members regularly and stay well hydrated. Often, these team members look forward to working outside with customers for a change of atmosphere.

Your comments have been forwarded to Bill Pfaender, Operator of the Thoroughbred Square Restaurant. Bill and his team will be happy to know that their efforts were appreciated.

Again, thank you for your time and interest in Chick-fil-A. We look forward to serving you at the Thoroughbred Square restaurant again soon.

Sincerely,

Tamara
Chick-fil-A CARES
Chick-fil-A…We Didn’t Invent The Chicken, Just The Chicken Sandwich.
On the Web at http://www.chick-fil-a.com

Comment on Nice Job Chick-fil-A! by Doug

Doug — Thu, 22 Jan 2009 23:32:42 +0000

That is so true … I have experienced the same awesome service at that Chick-fil-A, and I keep going back! Thanks for writing about it, Jack.

Comment on Nice Job Chick-fil-A! by jackgalloway

jackgalloway — Thu, 22 Jan 2009 21:42:52 +0000

Thanks for your comment Mr. Troy. Eat more chikin!

Comment on Nice Job Chick-fil-A! by mrtroy

mrtroy — Thu, 22 Jan 2009 21:33:17 +0000

These folks are consistently top notch when it comes to customer service. They never get your order wrong, and there always seem to be enough people on hand to quickly serve even crazy amounts of people coming through, both drive through and inside. I could site dozens of times they have impressed me with awesome service.

Comment on The Eyes Of Your Customer by tardy

tardy — Tue, 13 Jan 2009 19:38:37 +0000

good points…i get the same feeling when i go to opryland hotel…beautiful place but lousy service from my experience.

Comment on The Eyes Of Your Customer by faith

faith — Wed, 07 Jan 2009 15:33:14 +0000

Hi daddy i like the picture what theater did you go to?

Comment on I Am Thankful For Great Customer Service: 2 sightings by Jennifer

Jennifer — Mon, 15 Dec 2008 04:27:42 +0000

I love Miles auto spa too!!

Comment on Tern On Yuor Spill Chuck Fur Krying Owt Luod by tardy

tardy — Mon, 03 Nov 2008 20:12:03 +0000

I agree…but I also notice that I’m more graceful if I’m the recipient of an an email that has misspellings when i can tell it was sent from a mobile phone…kind of funny.

I think that subconsciously my expectations are higher if the email is sent from a computer and not a phone.

Interesting points.

Comment on Intention vs. Execution by tardy

tardy — Wed, 22 Oct 2008 18:58:49 +0000

I think this is spot on.

However, I think where I tend to struggle is feeling bad about saying ‘no’ to things that I know that I can’t execute on. I like the idea of letting your yes be yes and no be no but when it comes to practical application I have a hard time. I know that I should say ‘no’ but the fear of being seen as arrogant tends to win out.

Any advice on how to sell the virtue of ‘the no’?

And how leave those that you have to say ‘no’ to feeling like you did it because you legitimately care about them and not letting them down?